We are aware of an issue currently preventing visitor photos from displaying on printed badges. A fix has been developed, and our team is actively testing it to ensure it performs as expected prior to release. We understand the impact this may have on daily operations and appreciate your patience as we complete final validation. Restoring full functionality as quickly and safely as possible remains our top priority.
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Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/
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Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US East hosting region. We are working to address this issue and will provide additional updates as soon as possible.
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With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (not just PDFs) The team is currently investigating to identify impacted or affected links and is working to determine a fix.
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A fix has been implemented in our APAC and EMEA regions. Fix for North America region will be in the maintenance release planned for next week
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Investigating We’re looking into an issue that’s causing timeouts for some AI features in Zapier. Impact (what users may see) • Chatbots: Errors when adding or using table-based knowledge sources; attempts may fail with an on-screen error. • AI Agents: Adding a new data source may fail with “trouble loading your knowledge source.” Running Agents that already use knowledge sources may work intermittently (some runs succeed, others fail). What we’re doing We’re putting a temporary workaround in place that automatically switches to a backup service so these features can keep working while we address the underlying issue. Next update We’ll share updates as we make progress. Please contact our support team for assistance. https://zapier.com/app/get-help
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